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Getting customers · 5 guides

B2B customer acquisition: from positioning to sales handoff

For B2B teams that win customers with Google, Meta and LinkedIn ads and a sales conversation. Lead cost is not lead value: what happens before the ad and after the form decides whether paid leads become customers.

The short version

What do these guides cover?

Short answer

These guides cover what happens around your ads: who you’re targeting and what you offer, how buying committees research, how to diagnose a drop in leads, and how leads reach sales quickly with statuses your ad platforms can learn from. For lead quality and scoring, see the lead generation guides.

Before you spend

Plan the offer, the journey and the channel mix

Offer

B2B positioning and offer for paid ads

Define who your ads are for, then choose the offer (RFQ, demo, consultation or assessment) that attracts qualified buyers, not just cheap leads.

Journey

B2B buying journey

How buying committees move from problem to supplier choice, what ads can do at each step, and which signals to measure.

When results disappoint

Diagnose before you change campaigns

Wrong leads

Junk leads from ads

Why paid ads send spam, students, poor-fit and unreachable leads, and how to tell which.

Google

Google Ads audit checklist

What changed, conversion counting, imports, search terms, PMax overlap, bidding, budget and landing pages.

After the lead arrives

Get leads to sales, and outcomes back to the platforms

Handoff

Marketing to sales handoff

Speed-to-lead SLAs, routing and lead statuses so sales works every lead and ad platforms learn from real outcomes.

Router

Which guide should I read first?

Your situationRead
Planning a new campaignPositioning and offer, then the buying journey
Deciding the channel mixSEO vs paid ads and Google vs LinkedIn Ads
Too few leadsNot getting B2B leads from ads
Leads are junkJunk leads from ads
Sales isn’t working the leadsSales handoff
Sales rejects leads with reasonsSales feedback loop

FAQ

Getting customers: common questions

01Where do I start?

Use the router above. If you haven’t launched yet, start with positioning and offer. If campaigns are live but disappointing, start with the diagnosis order.

02How is this different from the lead generation guides?

This cluster covers what happens before and after the ad: the offer, the buying journey and the handoff to sales. The lead generation guides cover the lead itself: quality, scoring, cost per qualified lead and CRM feedback.

03Do these guides apply outside B2B?

They are written for B2B firms such as manufacturers, SaaS companies and consultancies. Real estate and education teams face the same handoff problems; see the industry playbooks.

Start with your account

See where your ad spend is losing customers.

The free assessment reviews wasted spend, campaign structure, performance constraints and measurement gaps across Google, Meta and LinkedIn. See also Zephra by industry.

  • 10–15 minutes
  • No CRM required to start
  • No campaign changes during assessment